Features to Look for in ISP Billing Platforms: A Kenya-Specific Checklist

Tick each box during a demo — don't take a features page at face value.

• M-Pesa Paybill support, automatic matching
• M-Pesa Till support, automatic matching
• STK Push
• Automatic reconnection on payment
• Automatic suspension on overdue accounts
• MikroTik connection without a site visit
• PPPoE, static IP, and hotspot support
• SMS reminders before disconnection
• Bulk SMS/promotions with templates
• Customer self-service portal
• Support ticketing/help-desk built in (often missing from billing-only tools)
• Field job scheduling for installs and repairs (often missing)
• Inventory tracking for routers, cables, antennas (often missing)
• Reseller/agent accounts with commission tracking (often missing)
• Real-time network monitoring across sites (often missing)
• Live dashboard with revenue and growth reporting
• Genuinely mobile-friendly, not just "responsive"
• Kenyan-based support, reachable by phone or WhatsApp
• Transparent, scalable pricing
• Data export, so you're not locked in

The bolded rows are the ones worth paying closest attention to — they're the difference between a billing add-on and an actual ISP management system, and they're exactly where Beam was designed to be complete rather than partial. If a platform you're evaluating is missing more than two or three boxes overall, ask why before you commit — or sign up and try Beam free to run through this checklist yourself.