10 Must-Have Features in ISP Billing Platforms Used in Kenya

1. Native M-Pesa integration — Paybill and Till, STK Push, automatic reconciliation.
2. MikroTik router provisioning and control, without site visits.
3. Automatic access control — instant connect on payment, instant suspend when overdue.
4. Customer management in one searchable list, covering PPPoE and hotspot users alike.
5. Flexible plans and packages, editable in minutes.
6. Captive portal / hotspot voucher sales for walk-up customers.
7. SMS notifications and bulk messaging with reusable templates.
8. Customer self-service portal.
9. Support ticketing, so complaints are logged and tracked, not lost in a WhatsApp thread.
10. Field job scheduling and inventory tracking, so installations, repairs, and equipment don't rely on someone's memory.

Notice how many of these — #9 and #10 especially — have nothing to do with "billing" in the strict sense, yet are exactly the features that separate a tool that just invoices customers from one that runs the whole business. That's not an accident: it's the same distinction covered in What Features Should an ISP Billing System Have for the Kenyan Market?. Most Kenya-built platforms on the market — NasRadius, Freeispradius, ISP.co.ke, SmartPay Radius, Cute Profit among them — cover items 1 through 8 competently. Item 9 and 10 are where the field thins out considerably; Beam was built to cover the full list. Sign up and try Beam free to check off all ten yourself, or see how it stacks up in Best ISP Billing Systems for Kenyan Internet Providers: Compared and Ranked.